FAQ’s 

To enrol with Wairarapa Medical as a patient you must live in the region and meet one of the following criteria:

1. I am a New Zealand citizen OR
2. I hold a resident visa or a permanent resident visa (or a residence permit if issued before December   2010) OR
3. I am an Australian citizen or Australian permanent resident AND able to show I have been in New Zealand or intend to stay in New Zealand for at least 2 consecutive years OR
4. I have a work visa/permit and can show that I am able to be in New Zealand for at least 2 years (previous permits included).
5. I am an interim visa holder who was eligible immediately before my interim visa started OR
6. I am a refugee or protected person OR in the process of applying for, or appealing refugee or protection status, OR a victim or suspected victim of people trafficking OR
7. I am under 18 or 19 years old and can demonstrate that, on the 15 April 2011, I was the dependant of an eligible work permit holder OR
8. I am under 18 years and in the care and control of a parent/legal guardian/adopting parent who meets one criterion in clauses a-f above OR
9. I am a NZ Aid Programme student studying in NZ and receiving Official Development Assistance funding (or their partner or child under 18 years old OR
10. I am participating in the Ministry of Education Foreign Language Teaching Assistantship scheme OR
11. I am a Commonwealth Scholarship holder studying in NZ and receiving funding from a New Zealand university under the Commonwealth Scholarship and Fellowship Fund.

Further info here.

At the moment, we encourage you to be seen at your primary practice by your enrolled provider. This ensures both continuity of care and allows for a team-based approach as your enrolled provider is supported by a team of nurses and other healthcare professionals.

For some services such as Urgent Care, Minor procedures and Menopause Clinic these may be offered at a specific location, different to your primary practice, however you will be advised of this at the time of booking the appointment.

Repeat prescriptions can be ordered by:

• Using the MyIndici patient portal
• Phoning your practice and leaving a message on the prescription line
• Completing our online prescription form

Please allow three working days for the script to be processed.

Requests for urgent scripts are processed within 24 hours.

Generally, appointments are limited to 15 minutes so it’s important to prioritise the issue that is most important to you. Within this time your provider will only be able properly discuss 1 – 2 issues. If you need to discuss more, or your needs are complex, then you may be asked to book another or longer appointment. This will come at an additional cost.

Fees vary depending on age, enrolment status, and the type of consultation. A full list of fees is available on our website and at reception.

Payment for all services is required on the day. If you are experiencing any type of financial hardship, then please let us know so we can explore options such as a payment plan or connect you with services such as work and income.

Please call us as soon as possible to let us know and reschedule. If you don’t inform us or if it is within one hour of the appointment time, then you will incur a charge.

Generally, we encourage you to stay with your enrolled provider but if you would like to change then just let us know. We will inform you of our current providers that are enrolling new patients. Depending on availability, this may not be at the practice where you see your current provider.

You can enrol by collecting an enrolment form at our receptions or by completing our online enrolment form and a member of the team will be touch to confirm the next steps.

Casual patients requiring urgent on the day appointments can access our Urgent Care clinic in Greytown.

Bookings are essential – call 06 304 9012 to check availability.

We may in some limited circumstances see casual patients at our other locations if capacity allows, but priority is given to enrolled patients.

We have a patient portal called MyIndici where you can:

• Order repeat prescriptions
• View your test results
• Check upcoming appointment times

To register please contact our team and we will send you the registration link.

A General Practitioner is a fully qualified doctor who provides ongoing healthcare for people of all ages. GPs diagnose and treat a wide range of health issues, manage long-term conditions, prescribe medications, and refer patients to hospital or specialist care when needed. They provide continuity of care and oversee your overall health.

A Nurse Practitioner is a highly trained nurse with advanced qualifications who can diagnose, prescribe medicines, order tests, and manage patients’ care independently the same as a GP. Nurse Practitioners bring a strong nursing perspective to care and often have diverse expertise and experience.

Practice Nurses work closely with doctors and Nurse Practitioners to deliver a wide range of services. They provide immunisations, cervical smears, wound care, health checks, long-term condition management, and lifestyle advice. Practice Nurses are an essential part of primary care, offering both treatment and health education.

An Emergency Care Paramedic is trained to assess, treat, and stabilise patients in urgent or emergency situations. In a general practice setting, they use their emergency expertise to support acute care, manage injuries, and assist with patients who need rapid attention before hospital transfer if necessary.

An Urgent Care Doctor is a medical practitioner with specialist training in urgent and acute care. They are skilled at treating sudden illnesses and injuries. They generally don’t see patients for management of any long-term conditions or for routine appointments such as medicals.

A Health Care Assistant supports the clinical team by helping with a variety of tasks such as taking blood pressure, preparing patients for procedures, assisting with health checks, and providing general support. HCAs play an important role in ensuring the practice runs smoothly.